Customer Service And Claim Cycle Time - 930 Words

My company has several departments that contribute to the processes of the company and the needs of the customers. My department is only one department in the process and for the needs of the paper I am going to focus on processes of my department and how it helps the company function within the goals they have set. Rummler and Brache 9-Box Model Organization Goals – Strategy, Operating Plans, and Metrics I have been with my company Farmers Insurance for 15 years. During my employment I have gained experience from several different departments and positions. Our organization is ranked within the top ten insurance companies. Our yearly metric scores, called NPS are based on customer surveys and written policies. They show that we have a good solid foundation in the industry amongst our customer base and competitors. These scores have significantly improved over the last couple years from being in the low 40’s to the high 80’s. This is a reflection of our focus to customer service and claim cycle time. Unfortunately, our town hall meetings and employee discussions consistently reveal the company is always behind or falls short in the area of strategy and operating plans. There have been several changes administered within the company specifically focusing on customer experience and claim life cycle time. Th ese changes also directly affect the employee’s job performance and load. At times it seems changes are not considered or do not come to fruition until another companyShow MoreRelatedLaws Of Speed And Lean Six Sigma1209 Words   |  5 PagesThe Power Laws of Speed In the book, Competing Against Time (Free Press 1990), the authors present compelling evidence for the power laws of speed. The 5% Rule: The actual time required to produce or deliver a service is only 5% of the total elapsed time. The 25-20 Rule: Every 25% reduction in elapsed time will double productivity and reduce costs 20%. The 3X2 Rule: Companies that routinely reduce cycle time enjoy growth rates three times the industry average with twice the profit margins Problem:Read MoreFarmers Insurance By John C. Tyler And Thomas E1088 Words   |  5 Pagesable to pay their customers’ claims with cash rather than simply an IOU. Following an earthquake, when Farmers chose to pay their customers’ claims in cash, they became the first insurance company to have comprehensive auto. From that point on, Farmers Insurance grew simply from their reputation described as â€Å"fast, fair and friendly† (Farmers Story, 2016). In the 60’s, the company introduced monthly payment plans that did not charge interest as well as drive-in claims service, uninsured motoristRead MoreFiscal Responsibility Used, An Organizations Days Cash On Hand1526 Words   |  7 PagesHospitals have had a tremendous obligation to provide innovative services to the public and to maintain their financial stability. 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However, some peopleRead MorePersonal And Commercial Lines Of The Hertz Corporation843 Words   |  4 PagesCPCU 9318 Quarry Drive, Naples FL 34120 (717)798-1066 john.tribble@hotmail.com Senior Insurance Executive with extensive leadership, global claims management, and consulting expertise in commercial lines, personal lines, workers’ compensation, and non-standard claims operations. Superior record of restructuring and realigning multi-jurisdictional claims organizations, elevating them into top performing operations. Expert at capitalizing on opportunities to improve profitability, while leadingRead More Revenue Cycle Management Essay717 Words   |  3 Pages Synopsis - Integrated solution for Revenue Cycle Management and Medical Records Overview Physician practices are being called on to do more than ever before. 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F Time Family Life Cycle Transition Essay - 1357 Words

Discuss one example of an off-time family life cycle transition. An â€Å"off-time† family life cycle transition is a non-normative event that happens outside the expected life cycle and may cause trauma or a conflict to the family of the child with the disability. These events that happen are known as unexpected transitions which are experienced at an unanticipated or unusual time during the life cycle transition of a family who have a child with disabilities (Turnbull, Turnbull, Erwin, Soodak, Shogren, 2011). For example the demise of an older person may be considered a natural part of the life cycle because as one grows old, it is expected that the individual will die eventually. Though, death at whatever age may cause families to struggle emotionally as the passing of a loved one is still hard to bear and accept. But though in grief, the family celebrates the life of a person who has lived to a ripe old age as they leave behind numerous memories which are shared among the family members. These memories have the effect of comfortin g the family and relieving stress. But the passing of a child is hard to accept, causing a lot of stress to the parents and the family Turnbull (2011), as such a death is generally regarded as cruel twists of fate. Meaning, this was not expected in the family cycle. The parents of the deceased child will be in denial, face heartbreak and loneliness. Society might look at the passing of such a child with disabilities as a relief to theShow MoreRelatedHuman Behavior and the Social Environment: A Look at Three Theories1301 Words   |  6 Pagesrelationship (Hutchison, 2008). For this case study, the following three theories will be examined for relevancy: Life cycle theory, role theory and resiliency theory. 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The stuffing, orRead MoreFamily Developmental Theory ( Fdt ) Essay1472 Words   |  6 PagesFamily Developmental Theory (FDT) first came about in the last 1940s, as a need to understand how families and the individuals within the family function in order to have their needs met (Smith Hamon, 2012). According to Smith and Hamon (2012) unlike the psychology-based theories, which concentrate on an individual and sociology-based theories address the social and cultural aspects, FDT places the family at the center of its assessment (p.70). In this theoretical memo basic assumption of FDT willRead MoreHow Arthrobacter Is A Dominant Genus Of Bacteria Found From Soil From All Over The World1331 Words   |  6 Pagesbioremediation applications. II. Identification/History Arthrobacter was first recognized as a genus by F. D. Clarke and H. D. Carr in 1951. 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A prime exampleRead MoreStages of the Project Lifecycle Applied to Household Moving1252 Words   |  5 Pagesexpectations and common objectives if the entire effort is to succeed Pasian, Sankaran, Boydell, 2012). Setting attainable, realistic objectives is key to any complex project staying focused and on track to completion (Cagle, 1990). The team of a family member, the family members, must all share a common series of expectations and goals if the move is to be successful from a logistical and long-term benefit perspective. Each phase of the m oving process, beginning with defining the objectives and reasons whyRead MoreIndustry Analysis : The Industry1452 Words   |  6 Pagesdisplays are in real time. Introduction â€Å"The Museums industry encompasses a wide variety of institutes† (Diment, 2016). Some of the types of museums are Halls of fame, Science and technology, Historical, Art and Galleries, and many more. In the case of WindowsWear, the focus would be on Art museums and galleries. Art museums and galleries are the â€Å"largest industry segment† and has an estimated 44.0% industry revenue reported in 2016 (Diment, 2016). Museum Industry Life Cycle The Museum industryRead MoreFamily Life Style Reflection Paper2666 Words   |  11 PagesREFLECTION PAPER FAMILY LIFE CYCLE INTERACTIONS AND THE THEARPIST Zuleika Liriano Mercy College ABSTRACT Being a family therapist is a rewarding job, but it also comes with many challenges. Families are consistently going through many changes and the therapist and the clients may not be at the same point in the family life cycle; this can at times lead to conflicts that the therapist is unable to avoid. In order to beRead MoreThe Inequality Between Men And Women During The Criminal Justice System1555 Words   |  7 Pagessentenced for life, inmates will eventually be released from the place holding them in captivity for their crimes. Prison, however, should not just be a place that contains convicts, but it should be a place that teaches the rules of a civilized person and it should do so fairly. It may seem unjust to feel the need to bring such uniformity to a group of people, but, as far as anyone knows, once released, being a prisoner was just a label and they need to be able to adapt to a normal life. Without simpleRead MoreThe Great Gatsby By F. Scott Fitzgerald1602 Words   |   7 Pagesprevious generation, who tend to be more strict. But, there is a peak generation where the generation brings them back in and restarts the cycle. The â€Å"roaring 20’s† was considered the peak of most cycles. With World War One over people stopped planning for the future and lived in the now. Americans wasted all of the overall increase in wealth on non-ethical adventures. In F. Scott Fitzgerald’s story The Great Gatsby, the morals of the people in the book reflected the morality of the people who lived during

Mark Twain’s Adventures of Huckleberry Finn Free Essays

Mark Twain’s Adventures of Huckleberry Finn: American Perspective Many of the pieces if literature have different perspectives on the American society and government and also have different affects on the readers. One piece of literature that really deals with American society in the 19th century is Adventures of Huckleberry Finn by Mark Twain. This piece of literature deals with racism and the different reforms the government was trying to enforce, which made some people quite upset, along with giving different perspectives of society at this time. We will write a custom essay sample on Mark Twain’s Adventures of Huckleberry Finn or any similar topic only for you Order Now One of the character’s in this story is referred to as Pap. This is Huck Finn’s father and he seems to be in the lower social class of society. He is an alcoholic who thinks the government is against him and also believes the government is stupid for its different reforms, especially the one that lets Negros be free and not slaves in the South if they have not been there for a long enough time. He believes that all Negros should be slaves and that the government is stupid for not implementing that belief. The whole issue with slaves is not an issue anymore, but still many people are racists, including the older generation. This type of attitude is still held by some people, that Negros should be held at a lower class because they are not good as white people or that the Negros think they are better than white people. Pap also believes the justice system is corrupt and it is all about power. He refuses to give custody of Huck to Judge Thatcher and the Widow because he feels like he has more right to Huck because he is his father, even though he has a history of neglect and abuse. This reflects some of the lower class even now because some people feel like their children should not be taken away from them, even though they abuse them or neglect them or something that is just not legal. They will disrespect the justice system and say several crude statements about our justice system. Pap is a character in this novel that reflects some of the lowest in the lower class in American society from the 19th century and now. Pap makes one think about how the members of the lower class act. Some of the lower class are proud people and refuse to act this way, but there are the alcoholics and drug addicts of this class that gives everyone a bad name. Pap represents the worst of the lower class for the 19th century and he displays that not much has changed for these types of people, other than now they take money from the government and then say the government is horrible. This novel shows other perspectives of American society. There is Jim, who is a slave, which gives almost the opposite perspectives to Pap. Jim is a genuinely nice person when he is even lower than Pap in social ranking. The Widow gives a different perspective. She does not speak much about her view of the government but she is perceived as lower class to middle class. She believes everyone should be civilized, which Pap and Huck are not. She gives a very different perspective then Pap, Huck, or Jim. Then there is the perception of society Huck has. He wants to run away from it all. He does not want to be part of a society where he has to be civilized. He is a typical teenager and some teens in the present think and act in these ways. The different perspectives represented in this book seem to be represented even now, in 2013. This piece of literature changed my perspective on America because it made me realize that this is still how many Americans act in society today. There might be different issues, but there is still the attitudes that are displayed in this piece of literature. People think we have moved forward and become better, but we truly have not done this. This book may not be modern, but it applies to many modern situations and behaviors of the different social classes and the government. All one has to do is read this book and think about the ignorant people in our society and realize we have not really changed at all in the past 150 to 200 years other than more equal rights and we have all gotten lazier because of technology. Those are the only differences in our society now, and this novel made me realize this. How to cite Mark Twain’s Adventures of Huckleberry Finn, Essay examples

Media - Politics and Political Citizen

Question: Discuss about the Media, Politics and Political Citizen. Answer: Introduction: Malaysian Insider is a popular news website of Malaysia that was ranked as one of the most popular website in Malaysia. On 25 February 2016, the Malaysian communications and multimedia commission banned the Malaysian insider for the security purpose. The opposition opposed the ban of Malaysian insider. However, the company had to shut down due to loss in finance. The ban of the website led to the shutting down of website. The government was responsible for the blocking the website and the reason were due to preserving the security of the nation (Gov't blocks The Malaysian Insider, 2016). According to the experts, the reason provided by Malaysian communications and multimedia commission for banning the website was vague. The reason for banning the news channel was that the site was found breaking the law and rules and regulations. The site was also blocked for the security purpose, to maintain peace and harmony and stability in the country. The site was blocked to preserve the culture of the country and safeguard the norms and practices in Malaysia. The media and news channel was said to be involved in publishing and broadcasting the content that would create confusion and unwarranted situation in the country (Kasim Sani, 2016). The government of Malaysia was greatly criticized for this act , as the government had no valid reason and content for blocking the website. The government was criticized for blocking the website juts after the case of prime minister. The government was criticized for blocking the website due to mere reason for publishing reports against Prime Minister Najib Razak. Censorship is a concept of banning a particular site that contains something unhealthy that creates confusion in the country. Censorship is the suppression of freedom of speech or public communication. Malaysian communications and multimedia commission was charged under sections 233 and 263 (2) to deny public access on the Malaysian Insider for not providing the proper reasons for banning the website and suppressing the freedom of speech of the media (Hopkins, 2014). Both the government and the media have power and one can affect the other. The government banned when the media was involved in broadcasting news against the prime minister of Malaysia that is Najib Razak the website. Public confusion cannot be counted in offense as anything can cause confusion. The government feels that the media should not be given freedom and should be restricted. Parties in the ruling coalition, Barisan National, control the local media in Malaysia that are tightly controlled (Weiss, 2012). The issue was raised for the misutilization of political freedom and abuse of the power. The government has affected the position of BN in the state controls the media and communication in Malaysia (Ngui, 2016). Due to the limitations put by the government, the media in Malaysia is not able to put forth the viewpoint of its supporters. The critics argue that the government banned Malaysian insider to silently control the opposition of Prime minister. However, according to the government and the media communications the reason for banning the website was to maintain peace and stability in the nation. The two perspectives differed due to the control that the government had on media and politics (O'shaughnessy Stadler, 2012). The government himself was involved in corruption and the main reason for banning media was due to political corruption and broadcasting controversial articles against government. Malaysian insider was supporting the view of people. However, as soon as it published an article against government the media communication banned the website that ultimately led to the shutting of the website. The role of media in society is to raise the issues and problems that people face. For example, various issues regarding the economy and such as terrorism, the media publish corruption and others. The role of social media is to bring about change in the society by raising the issues and views of people (Couldry, 2012). The Malaysian human rights raised concern for the banning of social media news site by the Malaysian government as it suppressed the freedom of speech. The prime minister of Malaysia was charged in case of corruption for entering millions of dollars in his personal bank account. Social media published an article due to which it was banned by government. This was the main reason for the concern by the organizations as freedom of speech was suppressed (Beng ahmad, 2015). Australia is country that supports journalism and media and hence it supports freedom of speech. Politicians use social media for its own interest to fulfill its demand. This can be seen from the example of prime minister of Malaysia that used the social media for its own interest. Public sphere is the area where the people can discuss the problem freely in an open forum. Public sphere is the area of discussion that is used to analyze the societal problems. Public sphere is often connected with media, as it is a platf orm that can be used to discuss problems (Sani et al., 2016). In case of Malaysia, the media is not concerned as public sphere as they are not given freedom of speech. Censorship is a growing problem and issue in Malaysia. The country has the one of the strictest censorship where if the sites is said to be violating any rule they are censored and banned. The news portal was said to publish an article relating to 1 Malaysia Development Berhad (1MDB) that was a case against the Prime Minister Najib Razak (Ali, 2016). United States and the human rights were concerned about the media crackdown in Malaysia. An alternative named as Malaysian outsider was published to create a mirror site. The reason for banning of website the charge of corruption of the prime minister of Najib published in the website (Rao, 2013). Media in Malaysia is controlled by the political parties for the security reasons and is regulated by the government. The government censors the content that is not good for the nation. The political parties and the government in Malaysia also control the newspapers and news channels. The journals are biased in Malaysia due to the control by the government. The government criticizes the freedom of press that is done by threatening for reduction in employment opportunities and giving other opportunities to the family members of journalists (Rao, 2013). The newspaper only broadcasts news in favor of the political parties while refusing the advertisements of the opposition. The media in Malaysia is not for the people but for the government. According to the government this is done for the security purposes to maintain peace and stability. However, the main reason to enhance the political power and stay superior in the country. The government for its own security and interest uses media (Sani et al., 2016). Internet and social media its impact on political space: Internet and social media has expanded the political space in Malaysia due to the control of the government. The government to suppress the media and the freedom of speech uses censorship. Hence, the media in Malaysia is used for the interest of government and not the people. The Malaysian case demonstrates that although the Internet and social media have significantly expanded the political space, it has not prevented governments around the globe from attempting to, and sometimes succeeding in, controlling this space. With the advancement of technology, the way of media control has changed in the world. The internet based media is more widely used that gives larger opportunity for people to voice their opinion in the public sphere. The internet has allowed people to be engaged with the state on a larger scale. Internet does not only allow in engaging with state but it also allows to redistribute power and control among a wider range of entrants and to decentralize debate (Castells, 2015). The social media has to face many challenges and has both pros and cons. The advantages of using social media are as follows: Social media helps in increased criminal prosecution and track criminal that are foolish enough to brag about the crimes online. Social networking helps in creating new social connections that is helpful for career and friendship. Internet help in accessing information and gain knowledge that is helping the student do better in school. Social media can be used as source of employment where job recruiters can take advantage when looking for right people or employee. The disadvantages of social media are as follows: Social media has outdated the news, papers, printing and pint media that is hampering the industry and employees. Social media often misguides people by publishing false news and information. Spending too much time on social media and networking waste time and results in lower productivity and lower grade of students. People only spend time on internet and not sports. Social media leads to a less face to face conversation and communication. Government control over the media and the proliferation of virtual politics: Government controls media for its benefit and interest as well as for security purpose. The government and the political parties in few states and not all states control the media. Government in China and Malaysia manly controls it. This is done to increase the political space and power and to exert control over citizens. It is also done to suppress the power of opposition and put a barrier from new entrants (Tufekci Wilson, 2012). The government controls media for the following reasons: The government is responsible to let the teenagers and youth grow in a healthy environment. The youth is a group of people that is most likely to get affected by media and the information that is broadcasted. Hence, in order to let the teenagers grow in healthy environment the government controls media because of the misuse (Bode et al., 2014). Government controls media for security purpose. Internet and social media has led to an increase in crime rate. Media is used by criminals to harms others. Hence, it is essential to protect the citizens by controlling the media. Media plays a role to supervise the government for the society. Some critics argue that the government uses and controls media for its benefit. The citizens and the public might be cheated if government controls media. If the government controls the media, the opposition is not allowed to broadcast their opinion, which can be harmful to society. In case of Malaysia, government had banned news channel for broadcasting news against the prime minister of Malaysia. Malaysian insider a news channel had broadcasted the news of corruption and money being transferred into the personal account that outraged the government. Hence, the government had banned the news channel because the media is in control of government and political parties in Malaysia (Loader et al., 2014). It is essential to control the media by the government if it is used for the right purpose and for the benefit of citizens. Government control of media has both pros and cons. The government should not use media for its own purpose and interest but for the citizens and the public. However in many states where media is controlled by government freedom of speech if often suppressed and is used for proliferation of virtual politics. Impact of social media and internet in transforming political space: The emergence of social media has changed the way people share information and communicates with people. Social media and internet helps in making the politics more democratic as it gives people freedom of speech and voice opinions for or against the government. The impact of social media has both contrasting views on transforming the political space. Some say that with the emergence of social media and internet the political process has become more democratic while some say that there is no proper evidence in this regard. The changes in the political space in the Middle east countries in the year 2010 is seen as result of use of internet and social media that was known as Facebook revolution. The government and political parties to exert their control and power over the citizens and normal people use internet and social media (Juris, 2012). The use of internet and social media has changed the political space into more democratic process that is bound to shape future political expect ations and decisions. The internet and social media has attracted interest of many social activists, policy makers and developers of organization to use it as a forum for exchange. The advent of internet and social media has changed political process from authoritarian style to democratic style. Authoritarian governments and political space use social media for its own interest and exert censorship on various news and films that violates the rules and regulation (Bennett Segerberg, 2013). Internet and social media gives freedom to people to voice their opinion. It also includes lager amount of people that has changed the political process from authoritarian style to democratic style. Internet and social media allows in better understanding of political framework and process and the political culture that has significant impact on thinking of people. Social media helps in providing a platform for discussion of information and ideas where people are given freedom to voice their opinion against any political party. The people to communicate with the state and government and put forth the queries and problems that they face use media. Social media has great role to play in political processes particularly with respect to democracies. Media has not only helped the citizens in voicing their opinion but has also helped the political parties and the government in spreading the message and information to larger citizens (Im et al., 2014). The government and political parties can use internet and social media for a good purpose as well. Government can know the problem the individuals and citizens face in the nation through internet and social media and then act accordingly. Technologies and social media have changed the political process from the authoritarian type of government to the democratic type of government. Media and internet transformed the political process into a more transparent process (Tang Iyengar, 2013). Reasons for governments around the globe to maintain ability to exert influence over political space despite the growth in the Internet and social media: Despite the growth of social media and internet government all over the world has maintained an ability o exert influence over political space. The main reason for doing so is to control the power of citizens and oppositions. Government uses social media to reach to larger section of society and provide a public sphere where the citizens can communicate with the government. Governments have exerted some control over media in order to safeguard the security of nation and citizens. The main power of social media is in supporting civil society and public sphere (Thompson, 2013). The rise of mass media has broadened the concept of public sphere. Public sphere is a platform that is used to discuss and put forth the views by the public. Internet and social media has changed the political process from the authoritarian type of government to more democratic and transparent. It has become easy for the state to connect with the citizens and put forth its arguments (Lasswell Kaplan, 2013). A case study of another country apart from Malaysia: Apart from Malaysia, it is the Chinese governed that controls media through censorship. Media of china mainly consists of television, newspaper, magazines and radio. Internet is also used as a media for communication process. All these components and factors are placed under the supervision of the government and political parties in china. Until the year 1989, the state and the government controlled almost all the media in china (Donald et al., 2014). With the economic reform came an emergence of private and independent media that was for the Chinese citizens. Strict regulations are put by the government on the censorship off the media and internet in china just like Malaysia. This is done for the security purpose. Despite of the monitoring of media by government in China the competitor is increasing for media with diversified content and increase in reporting. The media is transforming more into a commercial market in China despite the regulation by the government (Xu, 2014). References Ali, A. M. (2016). 1MDB: The Background.Journal of Public Administration and Governance,5(4), 133-141. Beng, l. Y., ahmad, m. (2015). Liberalisation of the Malaysian Media and Politics: New media, Strategies and Contestations.Media Watch, 296. Bennett, W. L., Segerberg, A. (2013).The logic of connective action: Digital media and the personalization of contentious politics. Cambridge University Press. Bode, L., Vraga, E. K., Borah, P., Shah, D. V. (2014). A new space for political behavior: Political social networking and its democratic consequences.Journal of Computerà ¢Ã¢â€š ¬Ã‚ Mediated Communication,19(3), 414-429. Castells, M. (2015).Networks of outrage and hope: Social movements in the Internet age. John Wiley Sons. Couldry, N. (2012).Media, society, world: Social theory and digital media practice. Polity. Donald, S. H., Hong, Y., Keane, M. (2014).Media in China: Consumption, content and crisis. Routledge. Gov't blocks The Malaysian Insider. (2016). Malaysiakini. Retrieved 26 September 2016, from https://www.malaysiakini.com/news/331711 Hopkins, J. (2014). Cybertroopers and tea parties: government use of the Internet in Malaysia.Asian Journal of Communication,24(1), 5-24. Im, T., Cho, W., Porumbescu, G., Park, J. (2014). Internet, trust in government, and citizen compliance.Journal of Public Administration Research and Theory,24(3), 741-763. Juris, J. S. (2012). Reflections on# Occupy Everywhere: Social media, public space, and emerging logics of aggregation.American Ethnologist,39(2), 259-279. Kasim, A., Sani, M. A. M. (2016). The 2013 general elections in Malaysia: An analysis of online news portals.Kasetsart Journal of Social Sciences,37(2), 119-125. Lasswell, H. D., Kaplan, A. (2013).Power and society: A framework for political inquiry. Transaction Publishers. Loader, B. D., Vromen, A., Xenos, M. A. (2014). The networked young citizen: social media, political participation and civic engagement.Information, Communication Society,17(2), 143-150. Ngui, Y. (2016). Malaysian Insider to Close After Government Blocked It Following 1MDB Coverage. WSJ. Retrieved 26 September 2016, from https://www.wsj.com/articles/malaysian-insider-news-site-closing-1457942708 O'shaughnessy, M., Stadler, J. (2012).Media and society. Oxford University Press. Rao, A. (2013). Film Censorship and Its Relevance in Modern Malaysia.Researchers World,4(4), 42. Sani, M. A. M., Ahmad, M. Z., Wahid, R. (2016). Freedom of the Internet in Malaysia.The Social Sciences,11(7), 1343-1349. Tang, W., Iyengar, S. (Eds.). (2013).Political Communication in China: Convergence Or Divergence Between the Media and Political System?. Routledge. Thompson, J. B. (2013).Political scandal: Power and visability in the media age. John Wiley Sons. Tufekci, Z., Wilson, C. (2012). Social media and the decision to participate in political protest: Observations from Tahrir Square.Journal of Communication,62(2), 363-379. Weiss, M. L. (2012).Politics in cyberspace: New media in Malaysia. Berlin: Friedrich-Ebert-Stiftung. Xu, B. (2014). Media censorship in China.Council on Foreign Relations,25.